{"id":248838,"date":"2024-07-04T09:09:56","date_gmt":"2024-07-04T07:09:56","guid":{"rendered":"https:\/\/ebikenn.com\/return-and-refund-policy\/"},"modified":"2026-03-18T12:51:39","modified_gmt":"2026-03-18T11:51:39","slug":"return-and-refund-policy","status":"publish","type":"page","link":"https:\/\/ebikenn.com\/en\/return-and-refund-policy\/","title":{"rendered":"Return and Refund Policy"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;off|desktop&#8221; admin_label=&#8221;Page Header&#8221; _builder_version=&#8221;4.24.2&#8243; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_direction=&#8221;90deg&#8221; background_color_gradient_stops=&#8221;rgba(0,61,143,0.53) 0%|rgba(255,255,255,0.8) 48%|#ffffff 100%&#8221; background_color_gradient_overlays_image=&#8221;on&#8221; background_color_gradient_start=&#8221;#ffffff&#8221; background_color_gradient_start_position=&#8221;50%&#8221; background_color_gradient_end=&#8221;rgba(255,255,255,0.85)&#8221; background_color_gradient_end_position=&#8221;0%&#8221; background_image=&#8221;http:\/\/bodylasergranada.es\/wp-content\/uploads\/2022\/11\/Fondo-proteccion-datos.jpg&#8221; custom_padding=&#8221;4vw||7vw||false|false&#8221; custom_padding_tablet=&#8221;||||false|false&#8221; custom_padding_phone=&#8221;||||false|false&#8221; da_disable_devices=&#8221;off|off|off&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.24.2&#8243; max_width=&#8221;1200px&#8221; custom_padding=&#8221;4%|0%|0px|4%|false|false&#8221; border_color_all=&#8221;#ffffff&#8221; border_width_bottom=&#8221;8px&#8221; border_color_bottom=&#8221;#003d8f&#8221; border_width_left=&#8221;8px&#8221; border_color_left=&#8221;#003d8f&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;||4%||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.25.1&#8243; text_font=&#8221;||||||||&#8221; text_font_size=&#8221;20px&#8221; text_line_height=&#8221;2em&#8221; header_font=&#8221;|800||on|||||&#8221; header_text_color=&#8221;#003d8f&#8221; header_font_size=&#8221;26px&#8221; header_line_height=&#8221;1.2em&#8221; max_width=&#8221;500px&#8221; text_font_size_tablet=&#8221;&#8221; text_font_size_phone=&#8221;16px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; header_font_size_tablet=&#8221;44px&#8221; header_font_size_phone=&#8221;32px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; header_line_height_last_edited=&#8221;off|desktop&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>Return and Refund Policy<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_button button_url=&#8221;https:\/\/ebikenn.com\/en\/&#8221; button_text=&#8221;EBIKENN&#8221; button_alignment=&#8221;right&#8221; _builder_version=&#8221;4.25.0&#8243; custom_button=&#8221;on&#8221; button_text_size=&#8221;14px&#8221; button_text_color=&#8221;#003d8f&#8221; button_bg_color=&#8221;#FFFFFF&#8221; button_border_width=&#8221;8px&#8221; button_border_color=&#8221;#003d8f&#8221; button_border_radius=&#8221;0px&#8221; button_letter_spacing=&#8221;5px&#8221; button_font=&#8221;|700||on|||||&#8221; positioning=&#8221;absolute&#8221; position_origin_a=&#8221;bottom_right&#8221; vertical_offset=&#8221;-8px&#8221; position_origin_a_tablet=&#8221;&#8221; position_origin_a_phone=&#8221;&#8221; position_origin_a_last_edited=&#8221;on|tablet&#8221; position_origin_f_tablet=&#8221;&#8221; position_origin_f_phone=&#8221;&#8221; position_origin_f_last_edited=&#8221;on|tablet&#8221; position_origin_r_tablet=&#8221;bottom_right&#8221; position_origin_r_phone=&#8221;&#8221; position_origin_r_last_edited=&#8221;on|tablet&#8221; custom_margin=&#8221;|-1px|||false|false&#8221; custom_margin_tablet=&#8221;|||0px|false|false&#8221; custom_margin_last_edited=&#8221;off|desktop&#8221; custom_padding=&#8221;20px|30px|20px|30px|true|true&#8221; positioning_tablet=&#8221;relative&#8221; positioning_phone=&#8221;&#8221; positioning_last_edited=&#8221;on|tablet&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; button_border_color__hover_enabled=&#8221;on|hover&#8221; button_border_color__hover=&#8221;#003d8f&#8221; button_bg_color__hover_enabled=&#8221;on|hover&#8221; button_bg_color__hover=&#8221;#003d8f&#8221; button_bg_enable_color__hover=&#8221;on&#8221; button_text_color__hover_enabled=&#8221;on|desktop&#8221; button_text_color__hover=&#8221;#FFFFFF&#8221; button_icon_color__hover_enabled=&#8221;on|hover&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||130px||false|false&#8221; da_disable_devices=&#8221;off|off|off&#8221; box_shadow_style=&#8221;preset3&#8243; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; width_tablet=&#8221;&#8221; width_phone=&#8221;100%&#8221; width_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; text_font_size_tablet=&#8221;&#8221; text_font_size_phone=&#8221;10px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<div class=\"top-modules-area modpage-top-area\">\n<div class=\"module-holder module-holder-pagehead\">\n<div class=\"module module-pagehead\">\n<div class=\"container\">\n<div class=\"row clearfix\">\n<div class=\"col col-xs-12\">\n<h1><strong style=\"font-size: 16px;\">INDEX:<\/strong><\/h1>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mid-modules-area modpage-mid-area regular-content\">\n<div class=\"module-holder module-holder-regular-content\">\n<div class=\"module module-regular-content\">\n<div class=\"container\">\n<div class=\"row clearfix\">\n<div class=\"col col-xs-12\">\n<ol>\n<li><a href=\"#Dpo\">Address and contact.<\/a><\/li>\n<li><a href=\"#Gen\">Generalities<\/a><\/li>\n<li><a href=\"#Con\">Conditions for Returns<\/a><\/li>\n<li><a href=\"#Pro\">Return Procedure<\/a><\/li>\n<li><a href=\"#Ins\">Inspection and Approval<\/a><\/li>\n<li><a href=\"#Ree\">Refunds<\/a><\/li>\n<li><a href=\"#Cam\">Changes<\/a><\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p><a name=\"Dpo\"><\/a><strong>1. Address and contact<\/strong><\/p>\n<p>Address and contact information:<br \/>MILLER MAIMANN S.L.<br \/>8 Baza Street<br \/>18220 Albolote -Granada-<br \/>SPAIN<br \/>Telephone: +34 958 274881<br \/>Email: servicio@ebikenn.com<\/p>\n<p><a name=\"Gen\"><\/a><strong>2. Generalities<\/strong><\/p>\n<p>Our goal is to ensure your complete satisfaction with your purchase. If for any reason you are not satisfied with your product, you may return it within 30 days of receipt.<\/p>\n<p><a name=\"Gen\"><\/a><a name=\"Con\"><\/a><strong>3. Conditions for Returns<\/strong><\/p>\n<p>Product in its Original Condition: Products must be in their original, unused condition and in their original packaging with all labels and accessories.<\/p>\n<p>Proof of Purchase: Receipt or proof of purchase is required.<\/p>\n<p><a name=\"Con\"><\/a><a name=\"Pro\"><\/a><strong>4. Return Procedure<\/strong><\/p>\n<p>Initial Contact: Send an email to service@ebikenn.com within 15 days of receiving the product.<\/p>\n<p>Return Instructions: Our customer service team will provide you with detailed return instructions.<\/p>\n<p>Packaging and Shipping: Package the product securely and include your receipt or proof of purchase. Send the package to the address provided by our customer service team. Return shipping costs will be the responsibility of the customer, unless the product is defective or incorrect.<\/p>\n<p><a name=\"Pro\"><\/a><a name=\"Ins\"><\/a><strong>5. Inspection and Approval<\/strong><\/p>\n<p>Once we receive your return, we will inspect the product. We will notify you of the approval or rejection of your refund within 5 to 7 business days.<\/p>\n<p><a name=\"Ins\"><\/a><a name=\"Ree\"><\/a><strong>6. Refunds<\/strong><\/p>\n<p>Refund Approval: If your return is approved, your refund will be processed and applied to the same original payment method.<br \/>Defective or Incorrect Products: If you return a product due to an error on our part or because it is defective, we will refund your return shipping costs.<\/p>\n<p><a name=\"Ree\"><\/a><a name=\"Cam\"><\/a><strong>7. Changes<\/strong><\/p>\n<p>We do not offer direct exchanges. If you need a different product, please return the original product and make a new purchase.<\/p>\n<\/div>\n<p><a name=\"Cam\"><\/a><\/p>\n<\/div>\n<p><a name=\"Cam\"><\/a><\/p>\n<\/div>\n<p><a name=\"Cam\"><\/a><\/p>\n<\/div>\n<p><a name=\"Cam\"><\/a><\/p>\n<\/div>\n<p><a name=\"Cam\"><\/a><\/p>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Return and Refund Policy INDEX: Address and contact. Generalities Conditions for Returns Return Procedure Inspection and Approval Refunds Changes &nbsp; 1. Address and contact Address and contact information:MILLER MAIMANN S.L.8 Baza Street18220 Albolote -Granada-SPAINTelephone: +34 958 274881Email: servicio@ebikenn.com 2. Generalities Our goal is to ensure your complete satisfaction with your purchase. If for any reason [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-248838","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ebikenn.com\/en\/wp-json\/wp\/v2\/pages\/248838","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ebikenn.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ebikenn.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ebikenn.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ebikenn.com\/en\/wp-json\/wp\/v2\/comments?post=248838"}],"version-history":[{"count":2,"href":"https:\/\/ebikenn.com\/en\/wp-json\/wp\/v2\/pages\/248838\/revisions"}],"predecessor-version":[{"id":248840,"href":"https:\/\/ebikenn.com\/en\/wp-json\/wp\/v2\/pages\/248838\/revisions\/248840"}],"wp:attachment":[{"href":"https:\/\/ebikenn.com\/en\/wp-json\/wp\/v2\/media?parent=248838"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}